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Frequently Asked Questions
Do you have an actual store?
Unfortunately, we do not. We are considering a store in the near future.
What is your shipping policy?
We offer free ground shipping for all orders over $35 in the Continental United States. For additional details, please see our shipping policy here.
Can I use two discount codes?
Unfortunately, only one code can be used per order. Codes cannot be applied to previous purchases and some exclusions apply.
What forms of payment do you accept?
All payments are securely processed through Square, Amazon, or Stripe. Nicky Mozzy Collections does not have access to any credit card information. The following forms of payment are accepted: Visa, MasterCard, American Express, Discover, ApplyPay, Android Pay, and PayPal.
What if an item is out of stock?
All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order or cancel the order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.
Can I add items to an existing order?
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.
What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at [email protected], ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will Nicky Mozzy Collections share, rent or sell your personal information without your consent.